Frequently Asked Questions

What is your processing times?

All orders except express orders are processed within 2-3 business days. Express orders ship within 1 business day. Orders are not shipped or delivered on weekends or holidays. Occasionally there might be a delay with your order which will require 1 week processing time.

Do you ship internationally?

Yes we offer international shipping!

Where do you source your sweatshirts, hoodies, and t-shirts?

We source all our blank sweatshirts, hoodies, and tees from sustainable and high quality sources that are made with organic cotton such as Gildan and Hanes.

What is your return and exchange policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Do you offer gift cards?

Yes, if you would like to buy a gift card we offer them here.

How do I request a custom embroidered sweatshirt, t-shirt, or hoodie?

Visit our custom request page, or contact us directly at customsbyheaven@gmail.com

How do I contact you?

Visit our contact page, or contact us directly at customsbyheaven@gmail.com

You still need help?

If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.

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